Medicine Practice Group

The Medicine Practice Site Patient Advisor group meets monthly to provide positive and constructive feedback through our observations, interactions, and encounters with the clinical, technical, and administrative staffs. Through face to face meetings, we work together with staff and administrators to forge functional and effective solutions to common patient concerns. Some of the examples of our accomplishments include adjusting the Rheumatology clinic hours and appointment times to reduce wait times, ensuring public safety officers are on-duty in the parking deck during late clinic hours, improving the billing process (on-going), and upgrading and improving the public restrooms. We welcome patients and their families to join our group - and help formulate ideas for improvement - so that together we can improve the level of patient-family centered care in the Medicine Practice Site provides.

 

 

 

Nancy Hannan
Department Administrator
Office: 706-721-8348
Email: nhannan@gru.edu

 

 

Projects

  • Security in MOB parking deck
  • Patient call-backs from nursing triage line
  • Patient billing task force and Medicine representation
  • Duplicate billing (identified a billing problem involving duplicate billing)
  • Schedule changes to alleviate wait times for Rheumatology and Internal Medicine
  • Due to patient feedback at patient advisor meetings, electronic door openers placed on faculty practice double glass doors
  • Patient restroom task force

Minutes