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Picker Institute Names MCGHealth a National PFCC Model

Augusta, GA

The Picker Institute recently published a study naming MCGHealth one of only six models nationwide that exemplify the central features and processes of Patient Family Centered Care. The Picker Institute is an organization dedicated to advancing patient-centered health care.

“This is a great honor. Our work continues to advance and we have much for others to learn from,” said Pat Sodomka, Senior Vice President of Patient Family Centered Care at MCG Health, Inc., and Director of the Patient-Family-Centered-Care Center at the Medical College of Georgia. “We’ve been successful at getting our health care professionals comfortable with relationships with patients and families, and that’s just as important as the medical care we provide. This culture change is fostering a safer environment and a better experience for our patients.”

The other centers cited are Harborview Medical Center, Seattle; State University of New York Upstate, Syracuse, N.Y.; University of Colorado Hospital, Aurora, Colo.; University of Pittsburgh Medical Center; and Vanderbilt Medical Center, Nashville, Tenn. Data for the report was collected primarily through site visits to each center and from various industry-recognized reports and hospital measurement tools.

The centers were chosen based on several criteria, including their quality of performance as measured by patient satisfaction metrics, their approaches to PFCC and their reputations among recognized experts.

The Picker Institute found that MCGHealth treats patients with respect and dignity. Other findings include:

  • MCGHealth care providers communicate and share complete and unbiased information with patients and families in ways that are affirming and useful.
  • Collaboration among patients, families and providers occurs in policy and program development and professional education, as well as in the delivery of care.
  • Individuals and families build on their strengths through participation in experiences that enhance control and independence.
  • PFCC is so well established that the commitment to it, in word and deed, is visible throughout most of the organization.

The study is a collaboration between the University HealthSystem Consortium and the Picker Institute. MCGHealth’s complete profile can be found at pickerinstitute.org under “Profiles of High-Performing Patient-and Family-Centered Academic Medical Centers.”

MCG Health, Inc. (d/b/a MCGHealth) is a not-for-profit corporation operating the MCGHealth Medical Center, MCGHealth Children’s Medical Center, the Georgia Radiation Therapy Center, and related outpatient facilities and services throughout the state.  For more information, please visit mcghealth.org.

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